File 1 of 4 · Client operations
Book your clean. We handle the rest.
NexusClean combines transparent AI-assisted pricing, before-and-after photo verification, and a satisfaction guarantee so you always get fair charges and proven results.
How it works
Booking and verification flow
Your booking journey
| Step | What you do | What happens |
|---|---|---|
| 1 | Select your service, home size, frequency, and any add-ons. | System shows you an estimate range immediately. |
| 2 | Upload a short video and photos of the areas to be cleaned. | Management reviews your media to confirm the quote. |
| 3 | Save your card on file to secure the booking. | No charge is taken yet. |
| 4 | Your cleaner arrives, completes the job, and submits after-clean proof. | Management reviews before and after. |
| 5 | Receive your receipt, review your service, and optionally tip your cleaner. | Your card is only charged after approval. |
Why this protects you
- You see a quote range before committing — no surprise charges.
- Your card is never charged until your job is verified as complete.
- Before-and-after evidence means disputes are resolved with facts, not guesses.
- If something was missed, we make it right before releasing payment.
Our satisfaction guaranteeIf we fall short, we review the evidence and make it right through a re-clean, credit, partial refund, or full refund — whichever is appropriate.
What to photograph before your clean
- ✅ Kitchen — surfaces, sink, stovetop, and any flagged areas.
- ✅ Bathrooms — toilet, sink, tub or shower, and floor.
- ✅ Living areas — floors, surfaces, and any areas of concern.
- ✅ Hallways, laundry room, and any other areas in your booking.
- 🚫 Bedrooms are NOT required unless you added them to your booking.
Short video tipA 30-second walkthrough video of the areas is ideal. It helps the team prepare the right equipment and confirm the quote is fair.
What your cleaner submits after
- After-clean photos of every area included in your booking.
- A short sign-off walkthrough video.
- A checklist confirming each scope item was completed.
You get proof tooYour receipt includes a summary of what was completed, so you always have a record.
Standard clean
Regular maintenance clean for a tidy home.
- Kitchen, bathrooms, floors, surfaces
- $120–$200 depending on size
- Add-ons: oven +$30, fridge +$25
Deep clean
Thorough clean for first visits or seasonal refresh.
- Full scope including baseboards and detail work
- $200–$320 depending on size
- Add-ons: oven, fridge, windows, linens
Airbnb turnover
Fast and reliable reset between guests.
- Full clean + linen reset if booked
- $150–$260 depending on size
- Hard deadline guaranteed
Move-in / move-out
Complete clean for vacant properties.
- Every surface, inside cabinets, appliances
- $280–$420 depending on size
- Ideal before a new tenant or sale
Add-on services
Customize your clean with extras.
- Inside oven: +$30
- Inside fridge: +$25
- Interior windows: +$40
- Linen set reset: +$20
Recurring discount
Save automatically when you book regularly.
- Monthly: 5% off every visit
- Biweekly: 10% off every visit
- Weekly: 15% off every visit
Loyalty program
The more you book, the more you save
⭐ Standard — Booking 1
Full price on your first visit. We assess your home and establish a fair baseline.
🥈 Silver — Booking 2 onward
Recurring discounts activate automatically. 5% monthly · 10% biweekly · 15% weekly.
🥇 Gold — Booking 6 or 3 months
Priority scheduling, early access to time slots, and enhanced loyalty pricing.
Platinum tier — Booking 12 or 6 consecutive months
- Locked pricing rate — no increases while you remain on Platinum.
- One free add-on per quarter (oven, fridge, windows, or linens).
- Dedicated cleaner assignment where possible.
- First priority rescheduling if a slot changes.
Referral program
Share NexusClean and earn credits
How referrals work
| Your milestone | You earn | Your friend gets |
|---|---|---|
| 1 completed referral | $25 service credit | $20 off first clean |
| 3 referrals | $25 each + free standard clean credit | $20 off first clean |
| 5 referrals | $25 each + free deep clean credit | $20 off first clean |
| 10+ referrals | Ambassador status + ongoing credits | $20 off first clean |
Referral rules
- Your referral code is issued after your first completed clean.
- Credit is applied only after the referred client's booking is completed and paid.
- All rewards are service credits — no cash payouts.
- Self-referrals are not permitted.
Credits never expireEarned credits stay on your account and apply automatically to your next booking.